51 Game - Privacy Policy

Information We Collect

Data You Provide Directly

When you register or interact with 51 Game on 51gameplay.in.net, we collect information you provide voluntarily. This includes your full name, email address, mobile number, date of birth, and government-issued ID details (such as Aadhaar or PAN) where identity verification is required. If you make a deposit or withdrawal through payment services like PhonePe, GPay, or BHIM UPI, we also collect the transaction reference number and the UPI ID or bank account details associated with that payment.

Data Collected Automatically

When you access 51 Game, we automatically record technical data to keep the platform running smoothly and securely. This includes your IP address, device model and manufacturer, operating system version, browser type, screen resolution, pages visited within 51gameplay.in.net, session start and end times, and in-game activity logs such as bets placed, games entered, and outcomes recorded. We collect this data through server log files, cookies, and similar tracking technologies. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.

Data From Third Parties

We may receive supplementary information about you from third-party services you have authorised to share data with us. Examples include payment processors (such as Razorpay or PayU), KYC and identity verification partners, and analytics providers. We use this data solely to supplement our own records and to fulfil our legal and operational obligations.

How We Use Your Information

Service Delivery and Account Management

We use the information we collect to create and manage your 51 Game account, process deposits and withdrawals through methods including PhonePe, GPay, BHIM UPI, and net banking, provide in-game support, and ensure the platform at 51gameplay.in.net operates reliably. For example, your device data helps us render the correct game interface for your screen size, and your transaction history lets us resolve payment disputes quickly, typically within 3 to 5 business days.

Security and Fraud Prevention

Your data helps us detect, investigate, and prevent fraudulent transactions, collusion, multi-accounting, and other prohibited activities. Our systems automatically flag anomalies such as multiple accounts sharing a single IP address or unusually rapid deposit-withdrawal cycles. Where evidence of illegal activity exists, we may share relevant information with law enforcement or regulatory authorities as required under applicable Indian law, including the Prevention of Money Laundering Act, 2002.

Personalisation and Communications

We may use your gameplay data and preferences to personalise your 51 Game experience, for instance, surfacing game variants you play most frequently or notifying you of tournaments relevant to your skill level. We may also send transactional emails (such as deposit confirmations and withdrawal receipts) and, with your consent, promotional messages about new features or offers. You may opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in any email we send.

Legal Compliance

We process certain personal data as required to comply with our legal obligations under the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any other applicable legislation. Retention periods vary by data category: account credentials are held for the life of the account plus 5 years, while payment records are retained for a minimum of 8 years in line with financial regulations.

Your Rights

Access and Correction

You have the right to request a copy of the personal data we hold about you and to request correction of any inaccurate or incomplete information. You may update your name, mobile number, and linked UPI ID directly through your 51 Game profile settings. For changes to ID-verified fields, submit a written request to our privacy team and we will process it within 15 business days.

Withdrawal of Consent

Where we rely on your consent to process personal data, for example, for marketing emails or optional analytics cookies, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Deletion and Restriction

You may request deletion of your personal data or ask us to restrict its processing. We will honour such requests to the extent permitted by law. Certain data, such as KYC documents and financial transaction records, must be retained for regulatory or fraud-prevention reasons even after account closure.

Grievance Redressal

In accordance with the IT Rules, 2011, you may raise a grievance with our designated Grievance Officer. We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days of receipt.

Contact Us

For privacy-related questions or to exercise your rights, email us at [email protected]. We respond to all enquiries within 7 business days.